Hecla Water Association

The Hecla Water Association, Inc. provides clean, safe drinking water to approximately 13,000 connections in the rural areas of Lawrence County, Ohio. Nearly 3 million gallons a day of treated drinking water is distributed through the 600 miles of water lines on the Hecla Water System.

This report is required by the EPA and contains the results of water quality tests performed during the prior year. The purpose of the report is to inform consumers about their drinking water.
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Infrastructure Tidal Wave
Are We Ready?

Dear Hecla Water Customers,

I would like to take this opportunity to say “Thank You” for being a customer. Our goal is to provide you with a safe and reliable service. The purpose of this letter is to inform you of a minimal rate increase coming in January of 2020, the only increase since 2018, and to explain why additional revenue is needed. Please take a few minutes to learn about the obstacles we face and our plans to overcome them.

You may ask, “Why a rate increase?”

Across America utility systems are failing or falling deeply behind on Asset Management. Many have reached their maximum life expectancy of assets (tanks, pumps, meters and pipes) that bring drinking water to your home. Proactive repair and replacement of critical assets is the key to reliable service. We have all heard the phrase used by our leaders about “Kicking The Can Down The Road” Hecla will not do that.

Here is where your money will continue to be well spent. Plans are approved for Hecla’s largest asset management project ever. In 2020, the Hecla Water Treatment Plant located in Athalia will receive a 9 million dollar upgrade. Improvements to the internal plant processes, electronics, valves, and flood protection will keep the facility running reliably far into the future. Hecla Crews will repair or replace over 600 aging water lines this year. Additionally, we will schedule to replace larger assets such as tanks or pump stations before they reach a critical failure point due to age. Water loss is being reduced with the aid of leak detection meters and dedicated staff.

Ask yourself what utility is most valued in your home. Water for drinking, bathing and sanitation is on the top of most lists. How expensive is your water bill in comparison to electric, telephone and cable TV service? Water flowing into our homes is often taken for granted.

Many communities face the problem of unreliable water service due to poor asset management. Leaders are sometimes reluctant to increase rates because of community backlash. This leads to critical assets being pushed past their life expectancy and in time failing. If not prepared with inventory and funding, long term service disruption is possible.

The Hecla Water Association strives to protect our customers from this problem. Our staff constantly studies our assets to determine when to replace them before a failure could occur. Hecla Management sets aside funds specifically for asset repair and replacement. The Board of Directors ensure policies and programs are in place to make the company a reliable and dependable utility for our customers.

I appreciate you taking the time to read about the company and what we do every day. I understand that rate increases can be unpopular and hard to pay, but please understand our intention is to build confidence with our customers and have a reliable reputation for service. Hecla staff is always on duty to answer questions.

Sincerely,

Tony Howard, General Manager
Hecla Water Association, Inc.

COVID-19 Corona Virus

During the Coronavirus Outbreak and the "Stay at Home" order" sent by Governor Dewine, Hecla Water Association will be working hard to ensure the health and safety of its employees and customers. Since our type of work falls under the essential infrastructure category, we will continue to operate our business and maintain clean, quality water to our residents in Lawrence County. Our office will temporarily be closing the lobby, but will still operate the drive-through window and will continue to accept over the phone, online and through the mail/postal service payments. We will also be practicing healthier and more cautious measures to protect our employees and any customers we come in contact with (sanitation practices, distancing, closer symptom monitoring, etc.) As a company, we plan to practice these procedures and stay positive until the outbreak is under control and eliminated. We encourage our employees and customers to stay informed about the current situation regarding the virus and protect their families and friends. We will make it through this situation together, and come out even better than before. Please call the Hecla Office if you have any questions about the current procedures we are following. Thank you! Hecla Water Association

Our New Leak Protection Program

Hecla is excited to announce that we are replacing our current Leak Adjustment Policy with coverage that will better meet our customer’s needs. Our current leak adjustment policy often has not provided a good remedy for the financial burden our customers can incur as a result of a large water bill due to a leak. In partnership with ServLine, Hecla will offer a program that will help cover the financial loss due to a leak. This program will show our commitment to provide you with excellent customer service and high quality reliable water. Call 1-740-237-3488 for Customer Service weekdays 8:00 am to 7:00 pm and Claims Reporting 24 hours per day 7 days a week. Click here to see Frequently Asked Questions about our program.

Don't Dig Up Trouble!

The Ohio Utilities Protection Service requires contractors and private citizens to call or click on their website 48 hours before digging. All utilities are notified of the digging location. Disregard of this state law causes water outages in some areas. It may also cause damages to be paid by the responsible party.

1-800-362-2764 - It's a State Law!