Hecla Water Association

The Hecla Water Association, Inc. provides clean, safe drinking water to approximately 14,000 connections in the rural areas of Lawrence County, Ohio. Nearly 3 million gallons a day of treated drinking water is distributed through the 1,300 miles of water lines on the Hecla Water System.

This report is required by the EPA and contains the results of water quality tests performed during the prior year. The purpose of the report is to inform consumers about their drinking water.
View Water Quality Report

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*Online payments are for water usage only. Deposits & other fees must be processed through the corporate office.

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Hecla Water Hydrant Information

We hope this article finds you well and informed about our commitment to providing you with safe and reliable drinking water. We believe in transparency and want to clarify the purpose of the flush hydrants scattered throughout our water distribution system.

Fire hydrants are a common sight in cities and towns, and their primary function is to assist firefighters in battling blazes and protecting our communities. However, it's essential to understand that the hydrants in our water system serve a different purpose altogether. Hydrants in our system are critical components of our infrastructure designed for flushing, system maintenance, and assisting firefighters in specific ways.

Our water distribution system is carefully engineered to deliver clean and potable water to your homes and businesses. To ensure that the water quality remains consistently high, we periodically flush our pipelines. Flushing involves the controlled release of water from these hydrants to remove sediment, rust, and other impurities that may accumulate over time. This process helps maintain the quality of your drinking water, ensuring that it meets or exceeds regulatory standards.

While our hydrants are not equipped to provide the high-pressure flow needed to fight fires, they do serve an essential role during firefighting efforts. Fire departments can use these hydrants to fill up their trucks and tanks with water before heading to a fire scene. This ensures that firefighters have a readily available source of water to support their firefighting operations. However, it's important to note that the hydrants in our system cannot be used to generate the high-pressure flow required to fight fires directly.

In cases of fire emergencies, please continue to rely on your local fire department and their specialized equipment. They have the training and resources necessary to combat fires efficiently and ensure the safety of our community. If you ever encounter a fire hydrant being used for non-emergency purposes or notice any damage, please report it to our customer service team, and we will promptly address the issue.

We appreciate your understanding and cooperation in this matter. Our primary goal is to provide you with the best possible drinking water and maintain the integrity of our water system. If you have any questions or concerns about our water system, please do not hesitate to reach out to us. Together, we can ensure the continued safety and well-being of our community.

Thank you for being a valued customer and for helping us keep our water system running smoothly.

Sincerely,
Hecla Water Association

 

HECLA HAS A NEW AND IMPROVED ONLINE PAYMENT PORTAL!

Bill Pay Screenshot

Invoice Cloud is no longer our online payment processor. Effective immediately, our new online bill payment system is SmartBill Pay Works. If you were registered at Invoice Cloud, you will need to re-register on the new payment portal's website. The link to this website can be found at heclawater.com and click on the laptop icon which states, “Make your payments online”. This directs you to SmartBill Pay Works. Scroll down to the bottom left-hand side and click ‘Register’. Input your information including your account number (do not include dashes) and your name EXACTLY as it appears on your water bill. If you have Invoice Cloud saved in your favorites, you will need to clear your cache to access the new website. If you have any questions or concerns, please contact our office and we will be glad to help with your registration.

Update Your Contact Information to Receive Important Notices

How many times have your plans been changed or delayed by sudden loss of water services? It happens! We take for granted that every time we turn on the sink or shower, the water will be there. Hecla is known for its reliable service, but aging infrastructure will sometimes create unplanned outages.
One of Hecla’s most powerful tools is the Swift911 customer notification system. This system allows Hecla to notify customers of an outage when the problem will be fixed and any other important information they may need.
To provide this free notification service to our customers, we need up to date customer information. If you are a Hecla customer, please contact our office with your current address, phone number, and an email address. Hecla will be able to give you better information if an outage occurs.

Don't Dig Up Trouble!

The Ohio Utilities Protection Service requires contractors and private citizens to call or click on their website 48 hours before digging. All utilities are notified of the digging location. Disregard of this state law causes water outages in some areas. It may also cause damages to be paid by the responsible party.

1-800-362-2764 - It's a State Law!