Hecla Water Association

Customer Service

Rates & Fees

Water Rate

A minimum monthly water bill is due each month. The water bill you receive this month, is for water used last month. Residential monthly minimum $18.15 for 0 to 1,500 gallons. Water used over the minimum is $9.50 per 1,000 gallons

Residential Water Tap Fee

$2,000.00

Service Call

Next Day Reconnect Service: $40.00
Same Day Reconnect Service: $60.00
  - 2:00PM cut off time
After Hours Service: $120.00
  - Issued at 4:00PM

Returned Check

$35.00 fee

Cutting Lock

$50.00 fee if a lock is removed from meter

Setter damage

$100.00 fee if the setter is damaged while illegally reconnecting service

Bypassing meter

$100.00 fee if water is illegally reconnected (and possible prosecution under Ohio Revised Code 4933.18)


 

 

PAYMENTS

Payments must be received in the office by the 15th of each month to avoid a 10% late charge. If the 15th falls on a weekend or holiday, the payment must be in the office by the last business day prior to the 15th. At the Hecla Water office, there is a Drive Up Window with two lanes and a Night Depository Box in addition to the two walk up windows inside the office. Credit cards may be used in person or by calling the office. If US Post Mail is used, allow delivery time in order for the payment to be received in the office before the due date.

Delinguent Accounts
After the 15th all accounts with a previous balance of $25 and a total bill of $50 or more will be locked automatically. If you are unable to pay the full amount of the bill, the previous balance must be paid by the 15th to avoid disconnection. After the 15th the full amount must be paid. To restore service the full amount of the bill plus a reconnection service fee must be paid. Service fees cannot be paid online. Service fees must be paid during business hours at the office or over the phone by credit card.

Click here to pay online!

TRANSFER EXISTING SERVICE

Property Owners
If you purchase a residence with Hecla Water service, you are required to bring your proof of ownership to the Hecla Water office in order to transfer service. No deposit is required for property owners.

NEW SERVICE/TAP INFORMATION

If you are building a new house or moving to a house without water service, within the Hecla Water service area, call the office to meet with a field representative to determine if water service is available.

CONTRACT FOR WATER SERVICE

You can review our current Contract for Water Service online. To obtain a copy or to sign-up for service, please contact our office at 740-533-0526. Click to View Contract

F.A.Q's.

Average Usage
Average daily water usage for a Hecla Water customer: 100—150 gallons per day/household.

Meter Readings
Water meters are read from the 1st through the 15th of each month. If meter is read on January 10th and again on February 10th then the March water bill is water used during the time between January 10th and February 10th.

If a customer has a water leak, it can show up in the usage over several billing cycles.

Water Meters
As water meters are replaced, a touch-read meter is installed, which has a sensor in the meter box lid. The water meter lid does not need to be removed to get a reading on a touch-read meter.

Pressure Regulator
A pressure reducer is the responsibility of the water tap owner to install and maintain. The reducers should be set at 60 psi and is adjustable by the tap owner.

The tap owner chooses the location for the pressure reducer. Most commonly, the locations for the reducer would be three (3) feet from the water meter or under the residence where the line connects to the residence plumbing. The reducer could also be buried somewhere along the water line from the meter to the house, in the basement or in the crawl space under the residence.

High Pressure in Residential Plumbing
The pressure regulator can shut down and not let any water through. The pressure regulator can open up and let all the water pressure through. If the regulator has a bypass line built-in then the bypass line may be letting water pressure through and not letting the main part of the valve operate or the bypass line could be letting water pressure through when no water is being used. The regulator could have an intermittent problem and be letting the water pressure increase and then decrease for no apparent reason.

A hot water tank can cause increased water pressure on the cold and hot water lines. When water is heated, it creates “thermal energy”. If the thermal energy is not given a release then this results in an increase in water pressure. The amount of thermal energy depends on the volume of water heated and how hot the water is heated.

Meter Reader May Leave a Note Regarding High Water Usage
What the customer should do before calling the office about high usage:

  • Write down reading on meter DO NOT use any water for 4 or 5 hours (longer if possible).
  • Write down the reading after the time period you waited.
  • Readings should be the same. If there is a reading change, water has gone through the meter into the water line to the house indicating a customer leak.
  • If you have a shut-off valve in the house, close it and do the reading check procedure again. This will indicate if the leak is in the buried line to the house. If the leak is outside, you may notice a wet spot or soft spot in the yard or greener grass growing in one spot. Often, the leak is about three feet from the meter where the connection is made. It can also be at the foundation of the residence.
  • If the reading did not change after the shut-off valve was closed, the leak is in the household Plumbing.
  • Check bathroom commode first. Put food coloring in the back tank and see if it leaks into the bowl. Sometimes a commode will stick only occasionally and then quit or get stuck open and run continually.

Deposits on Faucets
Hecla Water uses well water as a water source. Well water travels through the earth and dissolves minerals as it travels through materials. The primary mineral in Hecla Water that causes the white or off-white deposits on faucets is calcium carbonate. Calcium carbonate is commonly referred to as “hard water spots”, “calcium deposits” or “lime deposits”. A water softener is the most common device that will remove the calcium. A common filter or activated carbon filter does not remove calcium from water. Calcium carbonate deposits occur with the use of cold water but hot water will deposit calcium carbonate at a higher rate than cold water.

Water for Aquariums
If you have an aquarium, you need to be most aware of Chlorine, temperature, pH and Total Alkalinity of the water. Chlorine should be eliminated from aquarium water prior to putting fish in the water. Chlorine will kill fish. The temperature of the aquarium water should be the same as the temperature of the water the fish is in so the fish are not shocked. Based on the type of fish in the aquarium, you will need to adjust the pH to match the recommended pH for your fish. You may also need to adjust the alkalinity to match up to the type of fish in the aquarium; tropical fish more so than for gold fish.