Hecla Water Association

The Hecla Water Association, Inc. provides clean, safe drinking water to approximately 13,000 connections in the rural areas of Lawrence County, Ohio. Nearly 3 million gallons a day of treated drinking water is distributed through the 600 miles of water lines on the Hecla Water System.

This report is required by the EPA and contains the results of water quality tests performed during the prior year. The purpose of the report is to inform consumers about their drinking water.
View Water Quality Report

Pay your Hecla Water bill online. Click here to pay now
*Online payments are for water usage only. Deposits & other fees must be processed through the corporate office.

Look here for answers to your questions regarding your water service. Learn More...

Be Aware of 3rd Party Bill Pay Sites

Research carefully when you look for Hecla Water online. Type in heclawater.com and find the Official Site. Third party sites will use the Hecla Water name to attract your attention. Using these sites could cause delay in your payment reaching our company and posting to your account. Any account that doesn’t post by the 15th of the month receives a late charge. The 3rd party payments do not post immediately. Allow extra time for your payment to reach Hecla Water and avoid late charges.

Invoice Cloud Billing System Coming to Hecla Water

The spring of 2018 will bring a new customer bill paying system to Hecla Water. Our customers will have the ability to go online, register and begin to receive their bill online by E-mail or over their phone by text. After you are registered you can view a copy of your bill, look at usage and payment histories and sign up to receive automatic notices about your account.
Customers will also see a new 1-800 number that can be used 24 hours a day to make payments. This service will require a small convenience fee. You will be notified of the fee early during your call before the charge is made.
April 1st 2018 Hecla Water will not be taking Credit or Debit card payments at the business office. All transactions inside the Office or in the Drive Thru will need to be in the form of cash or check.
A small convenience fee will be charged to customers who pay online. It will cost $1.95 to pay a bill up to $150.00. Higher bills could require an additional fee. Cash and checks are always welcome in the mail and in person at our office for NO fee.
Beginning April 2018 Hecla Water will no longer mail out courtesy delinquent notices. This kind of notification will be included if you register into the new I-Cloud Billing System.
Hecla’s goal is to offer our customer the latest and most advanced services in the business. We encourage everyone to sign up this Spring and better manage your Hecla Water account.

Updating Customer Contact Information

Hecla Water is developing a customer notification system. The first step is to update customer information, phone numbers and email addresses that are on file. Please contact our office to update your information. Our goal is to provide a more efficient way to notify customers of an outage or a boil advisory.

Our New Leak Protection Program

Hecla is excited to announce that we are replacing our current Leak Adjustment Policy with coverage that will better meet our customer’s needs. Our current leak adjustment policy often has not provided a good remedy for the financial burden our customers can incur as a result of a large water bill due to a leak. In partnership with ServLine, Hecla will offer a program that will help cover the financial loss due to a leak. This program will show our commitment to provide you with excellent customer service and high quality reliable water. Call 1-740-237-3488 for Customer Service weekdays 8:00 am to 7:00 pm and Claims Reporting 24 hours per day 7 days a week. Click here to see Frequently Asked Questions about our program.

Don't Dig Up Trouble!

The Ohio Utilities Protection Service requires contractors and private citizens to call or click on their website 48 hours before digging. All utilities are notified of the digging location. Disregard of this state law causes water outages in some areas. It may also cause damages to be paid by the responsible party.

1-800-362-2764 - It's a State Law!